The Team Leading Apprenticeship will enable you to develop your knowledge and learn new skills such as; leading and managing a team, managing personal and professional development, understanding business as well as a variety of units covering subjects in participating in a project, contributing to meetings and resolving customer service problems.
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The Management Apprenticeship will enable you to develop your knowledge and learn new skills such as; managing team performance, managing personal and professional development, understanding business as well as a variety of units covering subjects in project management, managing budgets and implementing operational plans.
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The Customer Service Apprenticeship is designed to improve your knowledge and skills in the customer service sector. You will develop your knowledge and learn skills such as; understanding customers; communicating with customers; using telephones; processing information and resolving customer service problems. Training could also involve managing diary systems; processing orders and providing reception services.
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The Business Administration Apprenticeship offers broad entry into many office-based roles and careers. You will develop your knowledge and learn skills such as; using office equipment including telephones; communicating in a business environment; producing documents and storing/receiving information. Training could also involve using IT software such as email systems, spreadsheets and bespoke systems and customer service skills.
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